For purchase inquiries, please send email to use the below form.
・The shipment will be delivered approximately three weeks after payment is confirmed.
・Items will be delivered via courier service.
・Shipping & delivery fee to be paid on delivery. →The delivery fee varies depending on the location and the work, so we will tell you each time.
・ Please understand that it may take longer for delivery due to demand and production time.
・Please fill out the purchase order form. We will inform you the shipping charges (based on your address).
・When you agree with the shipping charge, we will email you a “PayPal” invoice.
・Once we have received your payment in full, we will have your order processed.
・Please confirm EMS providing delivery service to the area/country of the shipment. → EMS Worldwide Operators
・We will send a confirmation when your item ships. → Track your package
*Please feel free to ask any question.
・Bank Transfer/ We accept the credit cards by PayPal.
[Return and Exchange]
At Sumire Gallery, we have made every effort to maintain our commitment to the highest quality standards for our services and products.
If you are not 100% satisfied with your purchase and wish to return or exchange an item, please contact us using the “Inquiry Form” within 7 days after delivery. We may ask you to send photos of the item being returned or exchanged.
・Please return it C.O.D. within 7 days after you send us the inquiry.
・We can’t accept your returns without prior notice.
・Please pack the package as tight as possible, and send it with “Fragile / Handle with Care”.
・If we find more damages on the product other than prior explanation, we may not be able to provided a refund or exchange.
If you have any questions, please feel free to contact us by e-mail.
Sumire Gallery Saiwai Bldg. 1F, 4-13-5 Hatchobori, Chio-ku, Tokyo, Japan 104-0032
Tel.03-3551-3328 / Attention: Shoko Ujino